Frequently Asked Questions
Bringing the authentic flavors of India to your doorstep.
How do you ensure the freshness of the spices and snacks?
We source our products in small batches directly from local producers in India and use vacuum-sealed packaging to preserve aroma, flavor, and crunch during transit.
What is the typical delivery time for international orders?
Standard international shipping usually takes 7-10 business days. We provide tracking information for every order so you can monitor your spices' journey from India to your kitchen.
Do you offer any organic or gluten-free product ranges?
Yes, we have a dedicated section for certified organic spices and a variety of naturally gluten-free flours and snacks. Please refer to the dietary filters on our shop page.
What should I do if my food items arrive damaged?
Customer satisfaction is our priority. If your package arrives damaged, please take a photo and contact our support team within 48 hours for a full refund or a replacement shipment.
Are there any preservatives added to the ready-to-eat meals?
Our 'Tales of India' ready-to-eat range uses retort packaging technology which eliminates the need for artificial preservatives while maintaining a long shelf life.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. All transactions are processed through a secure, encrypted gateway to ensure your data remains safe.